Service Information for tolino eReaders and Apps

Whether you have questions about the tolino eReader, your bookseller account, or how to use certain features, please use the contact form below to submit your specific inquiry.

tolino Customer Service:
Contact us easily via the contact form

Please note: Customer service for tolino eReaders is handled by the respective tolino retailer who sold you the device. There is no separate tolino customer service department. Accordingly, your contact requests submitted via our form will be automatically forwarded to your tolino retailer’s support team, where they will be processed. A retailer’s store is automatically preinstalled on every tolino eReader.

This bookseller is also always your point of contact for any questions regarding the device and related matters. As a rule, this is the bookseller from whom you purchased the device. However, that doesn’t mean you necessarily have to be registered there.

Your contact information

Please provide your complete contact information. Keep in mind that your information is important for us to answer your question or help you with any issues you may have.

If you already have an account with a tolino retailer, please enter the associated email address.

Every tolino eReader is registered with a specific tolino bookseller. Please enter your bookseller here so that your inquiry can be forwarded to the appropriate customer service department.

For urgent matters, please provide a phone number so we can contact you as soon as possible.

How can we help you?

If you encounter technical issues, please be sure to provide as much detail as possible about the device and the software version, such as the model number or serial number. It is also often helpful to describe the situations in which the problem occurs on your device.
Upload screenshots or files here
You can upload screenshots or other files and send them as attachments. This helps customer service better understand your issue. (Maximum file size: 5 MB. Accepted file formats: jpeg, png, gif, pdf)